Privacy Policy

Information We Collect

We collect information that helps us provide better budgeting tools and educational resources. Here's what we gather and why it matters for your financial planning experience.

Personal Information You Provide

When you sign up for our services or contact us, you share certain details directly. This includes your name, email address, phone number, and postal address. If you enroll in our learning programs, we also collect educational background information and your specific budgeting goals.

Financial Information

To help you build effective zero-based budgets, we collect information about your income categories, expense patterns, and savings targets. We don't access your actual bank accounts or credit card numbers – you input summary information that helps our tools work for you.

Usage and Technical Data

We automatically collect information about how you use our platform. This includes your IP address, browser type, device information, and which features you access most frequently. This data helps us improve the user experience and identify technical issues quickly.

How We Use Your Information

Your data serves specific purposes that directly benefit your experience with loravenique. We don't use your information for unrelated marketing or sell it to third parties.

Data Protection and Security

We take security seriously because your financial information deserves robust protection. Our approach combines industry-standard technology with strict internal policies.

Technical Safeguards

All data transmitted between your device and our servers uses TLS encryption. We store your information on secure servers located in Australia, with regular backups maintained in geographically separate locations. Access to our systems requires multi-factor authentication for all staff members.

Organizational Measures

Only employees who need access to perform their jobs can view your data. Our team undergoes regular privacy training, and we conduct quarterly security audits. We've also implemented strict policies around data handling and disposal.

Your Rights Under Australian Privacy Law

The Australian Privacy Principles (APPs) give you specific rights regarding your personal information. We comply with the Privacy Act 1988 and want you to understand what you can do with your data.

Access and Correction

You can request a copy of the personal information we hold about you at any time. If you find inaccuracies, you have the right to ask us to correct them. We'll respond to access requests within 30 days and make corrections within 15 business days when appropriate.

Data Portability

You can download your budgeting data in CSV format directly from your account dashboard. This lets you transfer your financial records to another service if you choose to leave loravenique.

Deletion Rights

You can request deletion of your account and associated data. We'll process deletion requests within 30 days, though we may retain certain information for up to 7 years to comply with Australian taxation and financial record-keeping requirements.

Objection and Restriction

You can object to certain uses of your data or request that we restrict processing for specific purposes. For example, you can opt out of receiving educational content emails while maintaining your account and core services.

Data Sharing and Third Parties

We limit data sharing to situations that directly support our services. Here's who might access your information and why.

• Service providers who host our platform infrastructure and help us deliver email communications
• Payment processors who handle subscription fees securely without storing your full payment card details
• Analytics providers who help us understand platform usage through aggregated, anonymized data
• Professional advisors including lawyers and accountants who help us comply with legal obligations
• Law enforcement or regulatory bodies when required by Australian law or valid legal process

We conduct due diligence on all third parties before sharing data and require them to maintain security standards comparable to ours. Our contracts include strict confidentiality clauses and limit how they can use your information.

International Data Transfers

Your data is primarily stored and processed within Australia. However, some of our service providers maintain servers in other countries, which means your information may occasionally be transferred internationally.

When we transfer data outside Australia, we ensure the recipient country has privacy laws comparable to the APPs or we implement additional safeguards like standard contractual clauses. Currently, we use cloud services with data centers in Singapore and the United States for backup purposes only.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve functionality and understand how you use our platform.

Essential Cookies

These cookies are necessary for the website to function properly. They remember your login status, language preferences, and security settings. You can't disable these through our cookie manager without affecting core functionality.

Analytics Cookies

We use analytics cookies to understand which features get used most and where users encounter difficulties. This data is aggregated and doesn't identify individual users. You can opt out of analytics tracking through your account settings.

Managing Your Preferences

You can control cookie settings through your browser or our cookie preference center. Note that disabling certain cookies may limit your access to some features of our platform.

Data Retention Periods

We keep your information only as long as necessary for legitimate business purposes or legal requirements.

• Active account data: Retained while your account remains open plus 12 months after closure
• Financial transaction records: Kept for 7 years to comply with Australian taxation laws
• Marketing communications records: Stored for 3 years or until you unsubscribe
• Support correspondence: Maintained for 2 years to track issue resolution
• Technical logs: Deleted after 90 days unless needed for security investigations

After these periods, we securely delete or anonymize your data so it can no longer identify you personally.

Children's Privacy

Our services are designed for adults aged 18 and over. We don't knowingly collect information from children under 18. If we discover that we've inadvertently collected data from someone under 18, we'll delete it promptly.

Parents or guardians who believe their child has provided information to us should contact our privacy team immediately using the details below.

Changes to This Policy

We update this policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email and display a prominent notice on our website for at least 30 days.

The date at the top of this policy shows when it was last updated. We encourage you to review it regularly to stay informed about how we protect your information.